Terms of Service

These Terms of Service ("Terms", "Agreement") constitute a legally binding contract between you (the "Customer", "Merchant", "Client", or "User") and Dataflee LLP ("Dataflee", "we", "us", or "our"), a limited liability partnership registered and operating under the laws of India, with headquarters in Kochi, Kerala, India.

• By installing, downloading, registering, accessing, or using Dataflee POS (Android or Web), browsing dataflee.com and affiliated web portals, or entering into a commercial engagement for engineering, consulting, or AI solutions, you agree to be strictly bound by these Terms.
• If you represent a corporate entity, business enterprise, or partnership, you warrant that you hold full legal authority to bind that entity. If you lack authority or do not agree with any provision herein, you must immediately uninstall, cease access, and refrain from using Dataflee software and platforms.

Dataflee LLP delivers advanced software engineering solutions, retail technology, and enterprise digital tools across distinct categories:

• Dataflee POS (Android & Web): Retail Point of Sale software engineered for generic Android hardware (com.dataflee.pos) and super-admin/merchant web dashboards.
• Cloud Sync & SaaS Subscriptions: Managed cloud synchronization, real-time database replication, and administrative web tooling hosted on secure Google Cloud / Firebase infrastructure.
• Custom Software & Enterprise Solutions: Bespoke full-stack web applications, mobile apps, database architectures, and systems integrations delivered under Statement of Work (SOW) agreements.
• Agentic AI & Workflow Automation: Algorithmic decision support, conversational sales concierges, workflow automation pipelines, and automated intelligence tools.
• Technical Audits & Consulting: Advisory reviews, architecture blueprints, and pre-sales technology audits.

Subject to continuous compliance with these Terms and timely payment of applicable fees, Dataflee LLP grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use our software applications:

• Offline Lifetime License (Dataflee POS): Grants the merchant perpetual rights to run the POS application locally on a designated hardware terminal utilizing local Keystore-backed SQLCipher encryption.
• Cloud Sync Subscription License: Grants non-exclusive access to cloud replication APIs, multi-device backup sync, and remote management dashboards for the active duration of the paid billing cycle.
• Strict Prohibitions: You shall not reverse engineer, decompile, disassemble, modify, bypass security controls, decrypt source files, create derivative works of, or distribute binary packages of Dataflee applications.
• Single-Terminal Policy: Standard POS licenses are assigned on a per-shop/per-terminal basis unless an enterprise multi-terminal license has been explicitly purchased.

Dataflee LLP upholds strict customer data sovereignty while protecting proprietary technologies:

• 100% Customer Data Ownership: The merchant retains exclusive, complete ownership of all business records, inventory catalogs, pricing structures, transaction histories, and customer Khata entries created in Dataflee POS.
• Data Portability: Merchants maintain the right to export complete business records in standard portable formats (such as ZIP archives containing CSV and JSON snapshots) at any time.
• Dataflee Intellectual Property: All trademarks, brand assets, application UI designs, proprietary algorithms, software architectures, APIs, and source code are the exclusive intellectual property of Dataflee LLP.
• No Data Monetization: Dataflee LLP will never sell, lease, or monetize your confidential retail sales or customer transaction records to third parties.

Dataflee software relies upon third-party platforms, operating systems, hardware peripherals, and telecommunications networks that are NOT owned, operated, or controlled by Dataflee LLP. You expressly acknowledge and agree that Dataflee LLP assumes zero liability and shall not be held responsible for:

• External Cloud & Platform Outages: Disruptions, downtime, maintenance, or rate limits caused by third-party cloud infrastructure (e.g., Google Cloud Platform, Firebase, Google Play Store services, Apple App Store, or web hosting networks).
• Payment Gateway & Banking Failures: Transaction failures, merchant onboarding delays, account freezes, settlement delays, chargebacks, or technical downtime caused by third-party payment gateways (e.g., BillDesk, Razorpay, Stripe, UPI banking switches, or issuing banks).
• Messaging & Third-Party API Deprecations: Message delivery failures, account restrictions, rate limits, or policy changes enforced by external communication networks (such as WhatsApp / Meta APIs, Google Workspace / SMTP email providers, or SMS gateways).
• OEM Hardware & Peripheral Malfunctions: Incompatibilities, firmware defects, paper jams, overheating, Bluetooth pairing disconnects, or hardware failures of third-party thermal ESC/POS receipt printers, USB barcode scanners, handheld POS terminals, or mobile devices.
• Android OS Updates & Manufacturer Modifications: Software incompatibilities arising from custom Android OEM ROMs (MIUI, ColorOS, OneUI), device rooting, OS security patches, or background process kill policies enforced by device manufacturers.
• Telecommunications & Internet Failures: Connectivity loss, ISP routing failures, SIM card data drops, or network latency affecting cloud synchronization.

Dataflee POS and our enterprise software are operational tools. The customer/merchant remains exclusively and solely responsible for how the tools are configured, operated, and maintained:

• Tax & Regulatory Calculations: The merchant is solely responsible for configuring accurate Goods and Services Tax (GST), Value Added Tax (VAT), sales tax percentages, tax-inclusive/exclusive rules, and invoice formats compliant with local jurisdictional laws. Dataflee LLP is not an accounting firm and accepts zero liability for tax filing penalties, audits, or inaccurate merchant tax reporting.
• Data Entry & Pricing Accuracy: Dataflee LLP bears no responsibility for revenue loss resulting from cashier data entry mistakes, incorrectly priced products, erroneous barcode scans, or unauthorized manual discounts granted by store personnel.
• Khata Ledger & Credit Risk: The merchant assumes 100% financial risk for granting credit ("Khata / Pay Later") to end customers. Dataflee LLP does not guarantee customer debt recovery or creditworthiness.
• Physical Device Security & Employee Access: The merchant is solely responsible for securing physical POS hardware, managing cashier access, preventing credential sharing, and securing backup files. Dataflee LLP is not liable for internal employee theft, fraud, or intentional data wiping on the merchant's premises.

Certain Dataflee features utilize artificial intelligence, statistical heuristics, and automated workflows:

• Decision Support Only: AI-generated inventory reorder suggestions, peak sales hour predictions, customer analytics, and conversational concierge responses are provided purely as operational decision-support guides.
• Human Verification Required: You are strictly required to review and independently verify all critical business, legal, inventory, and financial decisions before executing them.
• No Commercial Guarantees: Dataflee LLP does not warrant or represent that utilizing our AI models, analytics tools, or automated workflows will guarantee specific revenue increases, profit margins, or business success.

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Dataflee LLP, its designated partners, executive officers, employees, contractors, licensors, and affiliates from and against any and all claims, demands, liabilities, damages, judgments, losses, costs, regulatory fines, or expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use, misuse, or inability to use Dataflee software, applications, or platforms.
• Your breach of any provision of these Terms of Service or applicable data privacy laws.
• Any disputes between you and your retail customers, cashiers, creditors, suppliers, or third-party service providers.
• Your failure to collect, report, or remit accurate statutory taxes (GST/VAT) or maintain statutory retail compliance.
• Any unauthorized access, data loss, or security compromise resulting from your failure to protect account credentials, master passwords, or physical terminal hardware.
• Any content, customer records, or intellectual property uploaded or synchronized through your merchant account.

To the maximum extent permitted by applicable law:

• "As Is" and "As Available": All Dataflee software, apps, cloud services, and website platforms are provided strictly on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, statutory, or implied (including warranties of merchantability, fitness for a particular purpose, title, or non-infringement).
• Total Exclusion of Consequential Damages: Under no circumstances shall Dataflee LLP, its founders, partners, or employees be liable under any contract, tort (including negligence), strict liability, or other legal theory for any indirect, special, incidental, consequential, exemplary, or punitive damages (including loss of revenue, business interruption, loss of profits, loss of goodwill, or loss/corruption of data), even if advised of the possibility of such damages.
• Strict Aggregate Liability Cap: In all events, the total cumulative liability of Dataflee LLP arising out of or relating to this Agreement or your use of any Dataflee software or service shall be strictly capped and limited to the total amount actually paid by you to Dataflee LLP for the specific software license or subscription during the twelve (12) months immediately preceding the event giving rise to liability.

Dataflee LLP shall not be liable or deemed in breach of this Agreement for any delay, failure in performance, or service interruption resulting from causes beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, floods, fires, earthquakes, pandemics, or epidemics.
• War, terrorism, armed conflict, civil unrest, riots, or governmental embargoes.
• Nationwide telecommunications failures, undersea cable breaks, power grid outages, major ISP blackouts, or DNS infrastructure failures.
• Regional or global outages affecting major cloud service providers (Google Cloud Platform, Firebase, AWS, Cloudflare).
• New legislative bans, judicial injunctions, or regulatory restrictions affecting software or internet operations.

Commercial terms governing software purchases and recurring plans:

• Pricing Currency: Licenses, renewals, and consulting services are quoted and invoiced in Indian Rupees (₹ / INR), US Dollars ($ / USD), British Pounds (£ / GBP), or local checkout currencies.
• 30-Day Free Trial: New merchants receive an unrestricted 30-day trial of Dataflee POS with full local features and cloud sync capabilities without requiring upfront credit card submission.
• Subscription Renewal: Cloud Sync subscriptions auto-renew on a monthly or annual cycle unless cancelled prior to the renewal date. You may cancel at any time with access continuing until the end of the paid cycle.
• Taxes: All stated prices are exclusive of applicable Goods and Services Tax (GST) or regional value-added taxes, which will be itemized on statutory invoices.

Provisions regarding the termination or suspension of software access:

• Termination by Customer: You may terminate your subscription or account at any time by cancelling through the billing portal or emailing support@dataflee.com.
• Termination by Dataflee: Dataflee LLP reserves the right to immediately suspend or terminate access if you breach these Terms, engage in payment fraud, or attempt unauthorized tampering with backend systems.
• Effect of Termination: Upon subscription termination, Cloud Sync is suspended; however, lifetime offline license holders retain perpetual local offline access to their on-device application and database.

Legal governance and binding resolution of disputes:

• Governing Law: This Agreement and any disputes or claims arising out of or in connection with it shall be governed by and construed in accordance with the substantive laws of India, without regard to conflict of laws principles.
• Exclusive Jurisdiction: The courts of competent jurisdiction located in Kochi, Kerala, India shall have exclusive jurisdiction to settle any dispute, controversy, or claim arising out of or relating to this Agreement.
• Mandatory Informal Resolution: Prior to initiating formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute through informal executive discussions for a minimum period of thirty (30) days.
• Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed, and the remaining provisions will continue in full legal force and effect.

For formal legal notices, contract inquiries, or regulatory communications, please direct all correspondence to:

• Entity Name: Dataflee LLP
• Corporate & Legal Correspondence: hello@dataflee.com
• Customer & Technical Support: support@dataflee.com
• Verified Helpline & WhatsApp: +91 9747994266
• Registered Office: Kochi, Kerala, India — Global Remote Technology Delivery